Terms & Conditions
By ordering from Luntian, you agree to the following T's & C's:
PICK UP ONLY AT THIS STAGE UNTIL FURTHER NOTICE
REFUNDS & CANCELLATIONS: due to the nature of our products, services and operations -- we cannot issue any refunds or cancellations on any orders confirmed and purchased. All items sold are final. Thank you for your understanding.
PICK UP ONLY AT THIS STAGE UNTIL FURTHER NOTICE
- Orders need to be in by the specified cut-off time. Any orders received after will be processed for the next week's fulfillment schedule.
- ALERT LEVEL 2 Procedure: orders need to be in by the scheduled cut-off time.
- FOR PICK UPS - Your orders will be ready for pick-up when you arrive. Please arrive 5-10 minutes before your scheduled time to ensure that your orders are fresh and ready and there will be no overlapping between pick-up customers. Please stay in your car or in the designated waiting area until we text/ring you and advise that your parcel is available. Hand sanitisers and disposable towels will also be provided for your safety and convenience on site. You need to let us know if you are going to be late to ensure that we account for customers who might also be arriving at the same time.
- Minimum order required for pick up is $40.
REFUNDS & CANCELLATIONS: due to the nature of our products, services and operations -- we cannot issue any refunds or cancellations on any orders confirmed and purchased. All items sold are final. Thank you for your understanding.
- Luntian will not incur any liability for any cancelled on unfulfilled services due to circumstances and situations beyond our control, and in particular but without prejudice to the generality of the foregoing, by act of fire, flood, natural calamities, subsidence, sabotage, accidents, strikes, lockouts, government lockdowns and any similar situation. We will not be liable for any loss or damage to the customer resulting from any of these mentioned.
- We reserve the right to cancel orders or not take any orders if it endangers the healthy and safety of our team and/or poses a risk to our operations.